We understand things can go wrong at times so we are here to help.  If you have any queries please do not hesitate to contact us so we can sort your issues out straight away.

Faulty products can be returned for a refund within 28 days of the order date, excluding the initial delivery charge. We will inspect and decide if you are eligible for a refund within 48 hours of receiving the faulty e-liquid bottles and thereafter be in touch in regards to a refund or replacement. Opened or used e-liquid bottles cannot be refunded or replaced.

Initial delivery charges cannot be refunded and will be deducted from the total value. Monthly prize draw winnings cannot be replaced or refunded.